Should anything be missing from your delivery, an item be incomplete, or should we have packed something incorrectly, please send us an email ( info@pixelhobby-shop.de ) with all the information and we will send you the correct item immediately.

Subsequent deliveries are always free of shipping costs.

Of course you can return the goods to us.

You, as the buyer, are responsible for the return shipping costs, so please choose a shipping method that suits you best.

If you ordered the wrong item and wish to exchange it, please note this information on the return slip included with your shipment. Exchanges are free of charge.

Does it belong to one of the companies mentioned above?

Then we can gladly send the goods on account.

Please write in the " Order Notes " field that you would like to order on account. In short, " on account ".

At checkout, select " Advance payment". You will then receive your order on account.

If you would also like to receive the invoice by email, please let us know in the comments field.

Schools, public institutions, daycare centers, therapists (e.g. occupational therapy, physiotherapy, speech therapy).

We offer a permanent 10% discount on the above-mentioned items. Please send us an email ( info@pixelhobby-shop.de ) with your request and the email address you use for your orders. If the email does not clearly identify your company, please also send us proof of this.

We will then send you a discount code specifically for this email address, which you can use permanently.

The discount cannot be combined with other discount codes.